Privacy Policy

When you visit our website, contact us, or use our services, we may collect certain personal data. This information may include:

• First and last name
• Email address
• Phone number
• Company information
• Lead data processed through the CRM
• Voice call recordings and AI-generated call summaries
• Other information you voluntarily share

In addition, call results and interaction data may be processed in order to improve service quality.

We may use the data we collect for the following purposes:

• To provide and improve our services
• To carry out lead verification and pre-qualification processes
• To route qualified opportunities to sales teams
• To improve the customer experience
• To perform performance analysis and reporting
• To fulfil legal obligations

Volina applies the necessary technical and administrative security measures to protect personal data against unauthorised access, disclosure, alteration or destruction. That said, no data transmission over the internet is 100% secure. Absolute security cannot be guaranteed, but industry-standard measures are taken to protect the data.

Your personal data is not sold to third parties or shared for commercial purposes without your explicit consent. However, data may be shared in the following cases:

• With technology providers required to deliver the service
• With official authorities within the scope of legal obligations
• With business partners within the scope of CRM and infrastructure integrations

All of our third-party providers are bound by confidentiality obligations under data processing agreements and may use your personal data only to deliver the service. These providers may not sell your data for their own purposes or share it with third parties for commercial purposes. All of our business partners are bound by confidentiality obligations.

Our website may use cookies to improve the user experience and perform analytics. You can reject cookies through your browser settings; however, some site features may not work properly.

Volina reserves the right to update this Privacy Policy when necessary. Updates are published on this page along with their effective date. We recommend reviewing the policy periodically.